Organizational Commitment and Job Burnout Effect on Turnover Intention Among Private Hospitals in Karachi
DOI:
https://doi.org/10.31384/jisrmsse/2019.17.2.13Keywords:
Job Burnout, Organizational Commitment, Turnover IntentionAbstract
The undertaken study aims to investigate the magnitude of burnout that affects the employees. This study also intends to explore the mediating effect of organizational commitment in a relationship between job burnout and turnover intention. The data sample comprises of 1152 respondents, which was collected from the doctors and nursing staff of different private hospital of Karachi through a structured questionnaire. For the analysis purposes, we have employed descriptive statistics, structural equation modeling, and confirmatory factor analysis. The modified model of this study showed both direct and indirect influence among variables of interest. The research constructs job burnout, and its dimension, namely: cynicism, emotional exhaustion, and professional efficacy have a direct effect on turnover intention. The organizational commitment, along with its three constructs, including affective commitment, continuous commitment, and normative commitment, has a mediating influence in a relationship of job burnout and turnover intention. Job burnout levels among employees of the healthcare sector also have a direct influence on organizational commitment.
Downloads
References
Ahmad, N., Iqbal, N., Javed, K., & Hamad, N. (2014). Impact of organizational commitment and employee performance on the employee satisfaction. International Journal of Learning, Teaching and Educational Research, 1 (1), 84-92.
Ahmed, A., & Afgan, S. (2016). The relationship of job stress and turnover intention in commercial banks of Pakistan by assessing the mediating role of burnout. Journal of business strategies, 10 (1), 1-23.
Ahmed, R. R., Vveinhardt, J., & Štreimikienė, D. (2018). The direct and indirect impact of Pharmaceutical industry in Economic expansion and Job creation: Evidence from Bootstrapping and Normal theory methods. Amfiteatru Economic, 20 (48), 454-469. DOI: https://doi.org/10.24818/EA/2018/48/454
Ahmed, R. R., Vveinhardt, J., Štreimikienė, D., Ashraf, M., & Channar, Z. A. (2017). Modified SERVQUAL Model and Effects of Customer Attitude and Technology on Customer Satisfaction in Banking Industry: Mediation, Moderation and Conditional Process Analysis. Journal of Business Economics and Management, 18 (5), 974-1004. DOI: https://doi.org/10.3846/16111699.2017.1368034
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63, 1-18. DOI: https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Arbuckle, J. L. (2014). Amos 23.0 User's Guide. Chicago: IBM SPSS. Retrieved from:
Aslam, U., Arfeen, M., Mohti, W., & Rahman, U. U. (2015). Organizational cynicism and its impact on privatization (evidence from federal government agency of Pakistan). Transforming Government: People, Process and Policy, 9 (4), 401-425. DOI: https://doi.org/10.1108/TG-11-2014-0054
Ayalew, F., Kols, A., Kim, Y.-M., Schuster, A., Emerson, M., van Roosmalen, J., & Gibson, H. (2015). Factors Affecting Turnover Intention among Nurses in Ethiopia. World Health & Population, 16 (2), 62-74. DOI: https://doi.org/10.12927/whp.2016.24491
Bakker, A. B., & Costa, P. L. (2014). Chronic job burnout and daily functioning: A theoretical analysis. Burnout Research, 1 (3), 112-119. DOI: https://doi.org/10.1016/j.burn.2014.04.003
Byrne, B. M. (2009). Structural Equation Modeling with AMOS, Basic Concepts, Application and programming. (2nd ed.), New Jersey: La Erlbaum Associates.
Canrinus, E. T., Helms-Loren, M., Beijaard, D., Buitink, J., & Hofman, A. (2012). Self-efficacy, job satisfaction, motivation and commitment: exploring the relationships between indicators of teachers’ professional identity. European journal of psychology of Education, 27 (1), 115-132. DOI: https://doi.org/10.1007/s10212-011-0069-2
Cheng, C., Bartram, T., Karimi, L., & Leggat, S. (2016). Transformational leadership and social identity as predictors of team climate, perceived quality of care, burnout and turnover intention among nurses. Personnel Review, 45 (6), 1200-1216. DOI: https://doi.org/10.1108/PR-05-2015-0118
Davidson, H., Folcarelli, P. H., Crawford, S., Duprat, L. J., & Clifford, J. C. (1997). The Effects of Health Care Reforms on Job Satisfaction and Voluntary Turnover among Hospital-Based Nurses. Medical Care, 35 (6), 634-645. DOI: https://doi.org/10.1097/00005650-199706000-00008
Fabiene, E. E., & Kachchhap, S. L. (2016). Determinants of Employee’s Commitment among Healthcare Professionals. International Journal of Academic Research in Accounting, Finance and Management Sciences, 6 (2), 44-52. DOI: https://doi.org/10.6007/IJARAFMS/v6-i2/2038
Fida, R., Laschinger, H. K. S., & Leiter, M. P. (2018). The protective role of self-efficacy against workplace incivility and burnout in nursing. Health Care Management Review, 43 (1), 21-29. DOI: https://doi.org/10.1097/HMR.0000000000000126
Fullerton, G. (2014). The moderating effect of normative commitment on the service quality-customer retention relationship. European journal of marketing, 48 (3/4), 657-673. DOI: https://doi.org/10.1108/EJM-06-2011-0333
Gangai, K. N., & Agrawal, R. (2015). Job satisfaction and organizational commitment: is it important for employee performance. International journal of management and business research, 5 (4), 269-278.
Glasberg, A.-L., Norberg, A., & Soderberg, A. (2007). Sources of burnout among healthcare employees as perceived by managers. Journal of Advanced Nursing, 60 (1), 10-19. DOI: https://doi.org/10.1111/j.1365-2648.2007.04370.x
Husain, W., Gulzar, A., Aqeel, M., & Rana, A. U. R. (2016). The mediating role of depression, anxiety and stress between job strain and turnover intentions among male and female teachers. FWU Journal of Social Sciences, 10 (1), 48-57.
Jamal, M., & Baba, V. V. (2000). Job Stress and Burnout Among Canadian Managers and Nurses: An Empirical Examination. Scandinavian Journal of Work, Environment & Health, 91 (6), 454-458. DOI: https://doi.org/10.1007/BF03404828
Kalidass, A., & Bahron, A. (2015). The Relationship between Perceived Supervisor Support, Perceived Organizational Support, Organizational Commitment and Employee Turnover Intention. International Journal of Business Administration, 6 (5), 82-89. DOI: https://doi.org/10.5430/ijba.v6n5p82
Karantzas, G. C., McCabe, M. P., Mellor, D., Von Treuer, K., Davison, T. E., O’Connor, D., Konis, A. (2016). Organizational climate and self-efficacy as predictors of staff strain in caring for dementia residents: A mediation model. Archives of Gerontology and Geriatrics, 66, 89-94. DOI: https://doi.org/10.1016/j.archger.2016.05.006
Khosa, M. G., Tiriyo, M. I., Ritacco, M. G., & Lowies, P. A. (2014). Impact of occupational Stress and Burnout on Employee Job Performance: A study of nurses in rural clinics of bushbuckridge in mpumalanga province. International journal of Innovative research In Management, 1 (1), 14-16.
Kim, J., Song, H. J., & Lee, C.-K. (2016). Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions. International Journal of Hospitality Management, 55, 25-32. DOI: https://doi.org/10.1016/j.ijhm.2016.02.007
Kirilmaz, H., & Santas, G. (2016). A Research for Determining Psychosocial Risk Factors among Health Employees. Open Access Library Journal, 3 (12), 1-14. DOI: https://doi.org/10.4236/oalib.1103149
Kranabetter, C., & Niessen, C. (2017). Managers as Role Models for Health: Moderators of the Relationship of Transformational Leadership with Employee Exhaustion and Cynicism. Journal of Occupational health Psychology, 22 (4), 492-502. DOI: https://doi.org/10.1037/ocp0000044
Kumari, N., & Afroz, N. (2013). The Impact of Affective Commitment in Employees Life Satisfaction. Global Journal of Management and Business Research Interdisciplinar, 13 (7), 24-26.
Kuok, A. C. H., & Taormina, R. J. (2015). Conflict between affective versus continuance commitment among casino dealers. Evidence based HRM, 3 (1), 46-63. DOI: https://doi.org/10.1108/EBHRM-12-2013-0039
Kuranchie-Mensah, E. B., & Amponsah-Tawiah, K. (2016). Employee motivation and work performance: A comparative study of mining companies in Ghana. Journal of industrial Engineering and Management, 9 (2), 255-309. DOI: https://doi.org/10.3926/jiem.1530
Lowman, G. H. (2016). Moving Beyond Identification: Using Gamification to Attract and Retain Talent. Industrial and Organizational Psychology, 9 (3), 677-682. DOI: https://doi.org/10.1017/iop.2016.70
Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). MBI: Maslach burnout inventory’. (3rd ed.), Palo Alto, CA: Consulting Psychologists Press, Incorporated.
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52 (1), 397-422. DOI: https://doi.org/10.1146/annurev.psych.52.1.397
Moore, T. F., & Simendinger, E. A. (1985). Apprenticeships help spot rising governance stars. Trustee: the Journal for hospital governing boards, 38 (11), 26-27.
Nam, S.-J., Chun, H. J., Moon, J. S., Park, S. C., Hwang, Y.-J., Yoo, I. K., Kim, C. D. (2016). Job stress and job satisfaction among health-care workers of endoscopy units in Korea. Clinical Endoscopy, 49 (3), 266-272. DOI: https://doi.org/10.5946/ce.2015.085
Nazir, S., Shafi, A., Qun, W., Nazr, N., & Tran, Q. D. (2016). Influence of organizational rewards on organizational commitment and turnover intentions. Employee relation, 38 (4), 596-619. DOI: https://doi.org/10.1108/ER-12-2014-0150
Nelson, F., & Elsberry, N. (1992). Levels of burnout among universities employees. Journal of Health and Human Resources Administration, 14 (4), 402-423.
Nissly, J. A., Barak, M. E. M., & Levin, A. (2005). Stress, social support, and workers intentions to leave their jobs in public child welfare. Administration in Social Work, 29 (1), 79-100. DOI: https://doi.org/10.1300/J147v29n01_06
Ounagh, S., & Ramezani, Z. N. (2016). The Impact of Job Growth and Organizational Commitment on Organizational Burnout of Staff of General Directorate of Youth and Sports in Golestan Province. Journal of psychology and theology, 1 (4), 169-178.
Petitta, L., Jiang, L., & Härtel, C. E. J. (2017). Emotional contagion and burnout among nurses and doctors: Do joy and anger from different sources of stakeholders’ matter? Stress Health, 33 (4), 358-369. DOI: https://doi.org/10.1002/smi.2724
Portoghese, I., Galletta, M., Coppola, R. C., Finco, G., & Campagna, M. (2014). Burnout and Workload among Health Care Workers: The Moderating Role of Job Control. Safety and Health at Work, 5 (3), 152-157. DOI: https://doi.org/10.1016/j.shaw.2014.05.004
Qureshi, M. A. (2015). Human Resource Practices in Pakistan Banking Sector: A conceptual Framework including Personality Traits, Emotional Intelligence and Employee performance. International Journal of Scientific and Research Publication, 5 (1), 1-4.
Rehman, O., Karim, F., Rafiq, M., & Mansoor, A. (2012). The mediating role of organizational commitment. African Journal of Business Management, 6 (34), 9607-9609. DOI: https://doi.org/10.5897/AJBM11.2411
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students. (5th ed.), Harlow: Pearson Education.
Tuna, R., & Baykal, U. (2014). The relationship between job stress and burnout levels of oncology nurses. Asia Pacific Journal, 1 (1), 33-39. DOI: https://doi.org/10.4103/2347-5625.135818
Usman, M., & Raja, S. N. (2013). Impact of Job Burnout on Organizational Commitment of Public and Private Sectors: A Comparative Study. Middle-East Journal of Scientific Research, 18 (11), 1584-1591.
Yavuz, A., & Beduk, A. (2016). The relationship between organizational cynicism and organizational commitment: a case study in the branches in Konya of a government bank. Selçuk University Journal of Institute of Social Sciences, 35 (23), 301-313.
Yoon, D., Jang, J., & Lee, J. H. (2016). Environmental management strategy and organizational citizenship behaviours in the hotel industry: The mediating role of organizational trust and commitment. International journal of Contemporary hospitality Management, 28 (8), 1577-1597. DOI: https://doi.org/10.1108/IJCHM-10-2014-0498
Yun, I., Hwang, E., & Lynch, J. (2015). Police Stressors, Job Satisfaction, Burnout, and Turnover Intention Among South Korean Police Officers. Asian Journal of Criminology, 10 (1), 23-41. DOI: https://doi.org/10.1007/s11417-015-9203-4
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2019 Author
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright: The Authors
