Relationship of Work Engagement and Burnout with Adaptive Job Performance: Role of Psychological Ownership
DOI:
https://doi.org/10.31384/jisrmsse/2022.20.2.5Keywords:
Job demands, Work engagement, Burnout, Job resources, Adaptive job performanceAbstract
This study aims to check the effect of job demands on employees’ burnout and job resources on employees work engagement with the moderating role of psychological ownership. Moreover, the direct and mediating role of burnout and work engagement with adaptive job performance. Data were collected through a survey questionnaire from a total of 311 four- and five-star hotel employees and structural equational modeling was employed to test the hypotheses. The findings demonstrate the positive relation of job demands with burnout and job resources with work engagement. Furthermore, burnout has a direct negative as well as mediating relation with adaptive job performance whereas, work engagement has a direct positive as well as mediating relation with adaptive job performance. Lastly, the study has also found that psychological ownership weakens the relationship of job demands and employees’ burnout whereas, it stronger the relationship among job resources and employees’ work engagement. Theoretical and practical implications are also discussed.
Downloads
References
Aiken, L.S., West, S.G. and Reno, R.R. (1991), Multiple Regression: Testing and Interpreting Interactions, sage.
Airila, A., Hakanen, J.J., Schaufeli, W.B., Luukkonen, R., Punakallio, A. and Lusa, S. (2014). Are job and personal resources associated with work ability 10 years later? The mediating role of work WE. Work & Stress, Taylor & Francis, Vol. 28(1), pp. 87–105. DOI: https://doi.org/10.1080/02678373.2013.872208
Akgunduz, Y., Adan Gök, Ö. and Alkan, C. (2020). The effects of rewards and proactive personality on turnover intentions and meaning of work in hotel businesses. Tourism and Hospitality Research, SAGE Publications Sage UK: London, England, Vol. 20(2), pp. 170–183. DOI: https://doi.org/10.1177/1467358419841097
Asheghi, M. and Hashemi, E. (2019). The Relationship of Mindfulness with BO and AJP with the Mediatory Role of Resilience Among Iranian Employees. Annals of Military and Health Sciences Research, Kowsar, Vol. 17(1). DOI: https://doi.org/10.5812/amh.87797
Bakker, A.B. and de Vries, J.D. (2021). JDs–Resources theory and self-regulation: New explanations and remedies for job BO. Anxiety, Stress, & Coping, Taylor & Francis, Vol. 34(1), pp. 1–21. DOI: https://doi.org/10.1080/10615806.2020.1797695
Bakker, A.B. and Demerouti, E. (2007). The JDs-resources model: State of the art. Journal of Managerial Psychology, Emerald Group Publishing Limited. DOI: https://doi.org/10.1108/02683940710733115
Bakker, A.B. and Demerouti, E. (2017), “JDs–resources theory: taking stock and looking forward.”. Journal of Occupational Health Psychology, Educational Publishing Foundation, Vol. 22(3), p. 273. DOI: https://doi.org/10.1037/ocp0000056
Bakker, A.B. and Leiter, M.P. (2010). Where to go from here: Integration and future research on work WE. Work WE: A Handbook of Essential Theory and Research, pp. 181–196.
Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and work engagement: The JD–R approach. Annual review of organisational psychology and organisational behavior, 1(1), 389-411. DOI: https://doi.org/10.1146/annurev-orgpsych-031413-091235
Bakker, A.B., Demerouti, E. and Schaufeli, W.B. (2005), “The crossover of BO and work WE among working couples”, Human Relations, Sage Publications Sage UK: London, England, Vol. 58(5), pp. 661–689. DOI: https://doi.org/10.1177/0018726705055967
Bakker, A.B., Demerouti, E., De Boer, E. and Schaufeli, W.B. (2003). JDs and JR as predictors of absence duration and frequency. Journal of Vocational Behavior, Elsevier, Vol. 62(2), pp. 341–356. DOI: https://doi.org/10.1016/S0001-8791(02)00030-1
Bakker, A.B., Tims, M. and Derks, D. (2012), “Proactive personality and job performance: The role of job crafting and work WE”, Human Relations, Sage Publications Sage UK: London, England, Vol. 65(10), pp. 1359–1378. DOI: https://doi.org/10.1177/0018726712453471
Baron, R.M. and Kenny, D.A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, American Psychological Association, Vol. 51 (6), p. 1173. DOI: https://doi.org/10.1037/0022-3514.51.6.1173
Bentler, P.M. and Bonett, D.G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, American Psychological Association, Vol. 88(3), p. 588. DOI: https://doi.org/10.1037/0033-2909.88.3.588
Bentzen, M., Lemyre, N. and Kenttä, G. (2017). A comparison of high-performance football coaches experiencing high-versus low-BO symptoms across a season of play: Quality of motivation and recovery matters. International Sport Coaching Journal, Human Kinetics, Inc., Vol. 4(2), pp. 133–146. DOI: https://doi.org/10.1123/iscj.2016-0045
Breevaart, K., Bakker, A.B. and Demerouti, E. (2014). Daily self-management and employee work WE. Journal of Vocational Behavior, Elsevier, Vol. 84(1), pp. 31–38. DOI: https://doi.org/10.1016/j.jvb.2013.11.002
Brown, G., Pierce, J.L. and Crossley, C. (2014). Toward an understanding of the development of ownership feelings. Journal of Organizational Behavior, Wiley Online Library, Vol. 35 (3), pp. 318–338. DOI: https://doi.org/10.1002/job.1869
Campbell, J.P., McCloy, R.A., Oppler, S.H. and Sager, C.E. (1993), “A theory of performance”. Personnel Selection in Organizations, Vol. 35(70), pp. 35–70.
Charbonnier‐Voirin, A., & Roussel, P. (2012). Adaptive performance: A new scale to measure individual performance in organisations. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 29(3), 280-293. DOI: https://doi.org/10.1002/cjas.232
Christian, M.S., Garza, A.S. and Slaughter, J.E. (2011). Work WE: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, Wiley Online Library, Vol. 64 (1), pp. 89–136. DOI: https://doi.org/10.1111/j.1744-6570.2010.01203.x
Cole, M. S., Walter, F., Bedeian, A. G., & O’Boyle, E. H. (2012). Job burnout and employee engagement: A meta-analytic examination of construct proliferation. Journal of management, 38(5), 1550-1581. DOI: https://doi.org/10.1177/0149206311415252
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: a theoretical extension and meta-analytic test. Journal of applied psychology, 95(5), 834. DOI: https://doi.org/10.1037/a0019364
Dai, H., Saccardo, S., Han, M. A., Roh, L., Raja, N., Vangala, S., & Croymans, D. M. (2021). Behavioural nudges increase COVID-19 vaccinations. Nature, 597(7876), 404-409. https://papers. ssrn.com/abstract=3904365 DOI: https://doi.org/10.1038/s41586-021-03843-2
Dawkins, S., Tian, A.W., Newman, A. and Martin, A. (2017), PO: A review and research agenda. Journal of Organizational Behavior, Wiley Online Library, Vol. 38 (2), pp. 163–183. DOI: https://doi.org/10.1002/job.2057
De Jonge, J. and Dormann, C. (2006). Stressors, resources, and strain at work: a longitudinal test of the triple-match principle. Journal of Applied Psychology, American Psychological Association, Vol. 91 (6), p. 1359. DOI: https://doi.org/10.1037/0021-9010.91.5.1359
Demerouti, E. and Bakker, A.B. (2011). The JDs-resources model: Challenges for future research. SA Journal of Industrial Psychology, AOSIS Publishing, Vol. 37 (2), pp. 01–09. DOI: https://doi.org/10.4102/sajip.v37i2.974
Demerouti, E., Bakker, A.B. and Leiter, M. (2014), BO and job performance: The moderating role of selection, optimisation, and compensation strategies. Journal of Occupational Health Psychology, Educational Publishing Foundation, Vol. 19 No. 1, p. 96. DOI: https://doi.org/10.1037/a0035062
Demerouti, E., Bakker, A.B., Nachreiner, F. and Schaufeli, W.B. (2001). The JDs-resources model of BO. Journal of Applied Psychology, American Psychological Association, Vol. 86(3), p. 499. DOI: https://doi.org/10.1037/0021-9010.86.3.499
Demerouti, E., Cropanzano, R., Bakker, A. and Leiter, M. (2010). From thought to action: Employee work WE and job performance. Work WE: A Handbook of Essential Theory and Research, Vol. 65 (1), pp. 147–163.
Demerouti, E., Veldhuis, W., Coombes, C. and Hunter, R. (2019), “BO among pilots: psychosocial factors related to happiness and performance at simulator training”, Ergonomics, Taylor & Francis, Vol. 62(2), pp. 233–245. DOI: https://doi.org/10.1080/00140139.2018.1464667
Devereux, J.J. and Buckle, P.W. (2000). Adverse work stress reactions—a review of the potential influence on Work Related Musculoskeletal Disorders (WMSDS)”, Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Vol. 44, SAGE Publications Sage CA: Los Angeles, CA, pp. 5–457. DOI: https://doi.org/10.1177/154193120004403015
Diestel, S. and Schmidt, K.-H. (2009). Mediator and moderator effects of demands on self-control in the relationship between work load and indicators of job strain. Work & Stress, Taylor & Francis, Vol. 23(1), pp. 60–79. DOI: https://doi.org/10.1080/02678370902846686
Eldor, L. and Harpaz, I. (2016). A process model of employee WE: The learning climate and its relationship with extra-role performance behaviors. Journal of Organizational Behavior, Wiley Online Library, Vol. 37(2), pp. 213–235. DOI: https://doi.org/10.1002/job.2037
Gallup Q12® Meta-Analysis Report - Gallup Poll. Gallup, Inc. (2020). The powerful relationship between employee engagement and team performance. Gallup.
Gallup. (2013, October 8). Worldwide, 13% of employees are engaged at work. Retrieved from https://news.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx
Garcia, C. D. L., Abreu, L. C. D., Ramos, J. L. S., Castro, C. F. D. D., Smiderle, F. R. N., Santos, J. A. D., & Bezerra, I. M. P. (2019). Influence of burnout on patient safety: systematic review and meta-analysis. Medicina, 55(9), 553. DOI: https://doi.org/10.3390/medicina55090553
Griffin, J.M., Greiner, B.A., Stansfeld, S.A. and Marmot, M. (2007). The effect of self-reported and observed job conditions on depression and anxiety symptoms: a comparison of theoretical models. Journal of Occupational Health Psychology, Educational Publishing Foundation, Vol. 12(4), p. 334. DOI: https://doi.org/10.1037/1076-8998.12.4.334
Grobelna, A. (2019). Effects of individual and job characteristics on hotel contact employees’ work WE and their performance outcomes: A case study from Poland. International Journal of Contemporary Hospitality Management, Emerald Publishing Limited. https://doi.org/10.1108/IJCHM-08-2017-0501 DOI: https://doi.org/10.1108/IJCHM-08-2017-0501
Grover, S.L., Teo, S.T., Pick, D., Roche, M. and Newton, C.J. (2018). Psychological capital as a personal resource in the JD-R model. Personnel Review, Emerald Publishing Limited. DOI: https://doi.org/10.1108/PR-08-2016-0213
Hackman, J. and Oldman, G. (1980). Work Redesign. (adapted from pp. 80.81, 90 and 303-306). Addison-Wesley Publishing Company, Inc.
Hair, J.F., Anderson, R.E., Babin, B.J. and Black, W.C. (2010), “Multivariate data analysis: A global perspective: Pearson Upper Saddle River”, NJ.
Hair, J.F., Ringle, C.M. and Sarstedt, M. (2013). Partial least squares structural equation modeling: Rigorous applications, better results and higher acceptance. Long Range Planning, Vol. 46 (1–2), pp. 1–12. DOI: https://doi.org/10.1016/j.lrp.2013.01.001
Hakanen, J.J., Bakker, A.B. and Demerouti, E. (2005). How dentists cope with their JDs and stay engaged: The moderating role of JR. European Journal of Oral Sciences, Wiley Online Library, Vol. 113(6), pp. 479–487. DOI: https://doi.org/10.1111/j.1600-0722.2005.00250.x
Hakanen, J.J., Bakker, A.B. and Turunen, J. (2021). The relative importance of various JR for work WE: A concurrent and follow-up dominance analysis. BRQ Business Research Quarterly, SAGE Publications Sage UK: London, England, p. 23409444211012420. DOI: https://doi.org/10.1177/23409444211012419
Halbesleben, J.R. and Bowler, W.M. (2007). Emotional exhaustion and job performance: the mediating role of motivation. Journal of Applied Psychology, American Psychological Association, Vol. 92(1), p. 93. DOI: https://doi.org/10.1037/0021-9010.92.1.93
Halbesleben, J.R. and Buckley, M.R. (2004). BO in organizational life. Journal of Management, Elsevier, Vol. 30(6), pp. 859–879. DOI: https://doi.org/10.1016/j.jm.2004.06.004
Heinemann, L.V. and Heinemann, T. (2017). BO research: Emergence and scientific investigation of a contested diagnosis. Sage Open, Sage Publications Sage CA: Los Angeles, CA, Vol. 7(1), p. 2158244017697154. DOI: https://doi.org/10.1177/2158244017697154
Heyns, M. and Rothmann, S. (2018). Volitional trust, autonomy satisfaction, and WE at work. Psychological Reports, Sage Publications Sage CA: Los Angeles, CA, Vol. 121 (1), pp. 112–134. DOI: https://doi.org/10.1177/0033294117718555
Jain, L. and Ansari, A.A. (2018). Effect of perception for organisational politics on employee WE with personality traits as moderating factors. The South East Asian Journal of Management. DOI: https://doi.org/10.21002/seam.v12i1.9396
Jang, J. and George, R.T. (2012). Understanding the influence of polychronicity on job satisfaction and turnover intention: A study of non-supervisory hotel employees. International Journal of Hospitality Management, Elsevier, Vol. 31(2), pp. 588–595. DOI: https://doi.org/10.1016/j.ijhm.2011.08.004
Joung, W., Hesketh, B. and Neal, A. (2006). Using ‘war stories’ to train for AJP: Is it better to learn from error or success? Applied Psychology, Wiley Online Library, Vol. 55(2), pp. 282–302. DOI: https://doi.org/10.1111/j.1464-0597.2006.00244.x
Jundt, D. K., Shoss, M. K., & Huang, J. L. (2015). Individual AJP in organisations: A review. Journal of Organizational Behavior, 36(S1), S53-S71. DOI: https://doi.org/10.1002/job.1955
Jussila, I., Tarkiainen, A., Sarstedt, M. and Hair, J.F. (2015). Individual PO: Concepts, evidence, and implications for research in marketing. Journal of Marketing Theory and Practice, Taylor & Francis, Vol. 23(2), pp. 121–139.
Kahn, W.A. (1990). Psychological conditions of personal WE and disWE at work. Academy of Management Journal, Academy of Management Briarcliff Manor, NY 10510, Vol. 33 (4), pp. 692–724. DOI: https://doi.org/10.2307/256287
Kalimo, R., Pahkin, K., Mutanen, P. and Topipinen-Tanner, S. (2003). Staying well or burning out at work: work characteristics and personal resources as long-term predictors. Work & Stress, Taylor & Francis, Vol. 17(2), pp. 109–122. DOI: https://doi.org/10.1080/0267837031000149919
Kaltiainen, J. and Hakanen, J. (2020). Fostering task and AJP through employee well-being: The role of servant leadership. BRQ Business Research Quarterly, SAGE Publications Sage UK: London, England, p. 2340944420981599. DOI: https://doi.org/10.1177/2340944420981599
Karasek, R., Brisson, C., Kawakami, N., Houtman, I., Bongers, P. and Amick, B. (1998). The Job Content Questionnaire (JCQ): an instrument for internationally comparative assessments of psychosocial job characteristics. Journal of Occupational Health Psychology, Educational Publishing Foundation, Vol. 3(4), p. 322. DOI: https://doi.org/10.1037/1076-8998.3.4.322
Karatepe, O.M. (2013). High-performance work practices and hotel employee performance: The mediation of work WE. International Journal of Hospitality Management, Elsevier, Vol. 32, pp. 132–140. DOI: https://doi.org/10.1016/j.ijhm.2012.05.003
Karatepe, O.M. (2014). Hope, work WE, and organizationally valued performance outcomes: an empirical study in the hotel industry. Journal of Hospitality Marketing & Management, Taylor & Francis, Vol. 23(6), pp. 678–698. DOI: https://doi.org/10.1080/19368623.2014.855994
Karatepe, O.M. and Olugbade, O.A. (2016). The mediating role of work WE in the relationship between high-performance work practices and job outcomes of employees in Nigeria. International Journal of Contemporary Hospitality Management, Emerald Group Publishing Limited. DOI: https://doi.org/10.1108/IJCHM-03-2015-0145
Kim, S.K. and Park, M. (2017). Effectiveness of person-centered care on people with dementia: a systematic review and meta-analysis. Clinical Interventions in Aging, Dove Press, Vol. 12, p. 381. DOI: https://doi.org/10.2147/CIA.S117637
Kujur, F. and Singh, S. (2018). Emotions as predictor for consumer WE in YouTube advertisement. Journal of Advances in Management Research, Emerald Publishing Limited. DOI: https://doi.org/10.1108/JAMR-05-2017-0065
Le Blanc, P.M., Hox, J.J., Schaufeli, W.B., Taris, T.W. and Peeters, M.C. (2007). Take care! The evaluation of a team-based BO intervention program for oncology care providers. Journal of Applied Psychology, American Psychological Association, Vol. 92(1), p. 213. DOI: https://doi.org/10.1037/0021-9010.92.1.213
Lee, W., Migliaccio, G.C., Lin, K.-Y. and Seto, E.Y. (2020). Workforce development: understanding task-level JDs-resources, BO, and performance in unskilled construction workers. Safety Science, Elsevier, Vol. 123, p. 104577. DOI: https://doi.org/10.1016/j.ssci.2019.104577
Leiter, M.P. and Maslach, C. (2005). Banishing BO: Six Strategies for Improving Your Relationship with Work, John Wiley & Sons.
LePine, J.A., Colquitt, J.A. and Erez, A. (2000). Adaptability to changing task contexts: Effects of general cognitive ability, conscientiousness, and openness to experience. Personnel Psychology, Wiley Online Library, Vol. 53(3), pp. 563–593. DOI: https://doi.org/10.1111/j.1744-6570.2000.tb00214.x
Lesener, T., Gusy, B. and Wolter, C. (2019). The JDs-resources model: A meta-analytic review of longitudinal studies. Work & Stress, Taylor & Francis, Vol. 33 No. 1, pp. 76–103.
Lichtenthaler, P.W. and Fischbach, A. (2019). A meta-analysis on promotion-and prevention-focused job crafting. European Journal of Work and Organizational Psychology, Taylor & Francis, Vol. 28(1), pp. 30–50. DOI: https://doi.org/10.1080/1359432X.2018.1527767
Luthans, F. and Youssef, C.M. (2007). Emerging positive organisational behavior. Journal of Management, Sage Publications Sage CA: Los Angeles, CA, Vol. 33(3), pp. 321–349. DOI: https://doi.org/10.1177/0149206307300814
Majid, A., Yasir, M., Yousaf, Z. and Qudratullah, H. (2019). Role of network capability, structural flexibility and management commitment in defining strategic performance in hospitality industry. International Journal of Contemporary Hospitality Management, Emerald Publishing Limited. DOI: https://doi.org/10.1108/IJCHM-04-2018-0277
Mäkikangas, A. and Kinnunen, U. (2016). The person-oriented approach to BO: A systematic review. BO Research, Elsevier, Vol. 30(1), pp. 11–23. DOI: https://doi.org/10.1016/j.burn.2015.12.002
Maslach, C. and Leiter, M.P. (2005). Reversing BO. Standford Social Innovation Review, pp. 43–49.
Maslach, C., & Leiter, M. P. (2016). Understanding the burnout experience: recent research and its implications for psychiatry. World psychiatry, 15(2), 103-111. DOI: https://doi.org/10.1002/wps.20311
Maslach, C., Jackson, S.E. and Leiter, M.P. (1996). MBI: Maslach BO inventory. Sunnyvale (CA): CPP, Incorporated.
Maslach, C., Schaufeli, W.B. and Leiter, M.P. (2001). Job BO. Annual Review of Psychology, Annual Reviews 4139 El Camino Way, PO Box 10139, Palo Alto, CA 94303-0139, USA, Vol. 52 No. 1, pp. 397–422. DOI: https://doi.org/10.1146/annurev.psych.52.1.397
Nawaz, A. and Sandhu, K.Y. (2018). Role stress and its outcomes: evidence from hotel industry of Pakistan. J. Appl. Struct. Equ. Modeling, Vol. 2, pp. 49–60. DOI: https://doi.org/10.47263/JASEM.2(2)05
Neal, A.F. and Hesketh, B. (1999). Technology and performance. Jossey-Bass. Packirisamy, P., Meenakshy, M. and Jagannathan, S. (2017). BO during early career: lived experiences of the knowledge workers in India. Journal of Enterprise Information Management, Emerald Publishing Limited.
Packirisamy, P., Meenakshy, M., & Jagannathan, S. (2017). Burnout during early career: lived experiences of the knowledge workers in India. Journal of Enterprise Information Management. DOI: https://doi.org/10.1108/JEIM-01-2016-0041
Park, S. and Park, S. (2021). How can employees adapt to change? Clarifying the AJP concepts Human Resource Development Quarterly, Vol. 321, pp. E1–E15. DOI: https://doi.org/10.1002/hrdq.21411
Park, S., & Park, S. (2019). Employee AJP and its antecedents: Review and synthesis. Human Resource Development Review, 18(3), 294-324. DOI: https://doi.org/10.1177/1534484319836315
Parker, P.A. and Kulik, J.A. (1995). BO, self-and supervisor-rated job performance, and absenteeism among nurses. Journal of Behavioral Medicine, Springer, Vol. 18(6), pp. 581–599. DOI: https://doi.org/10.1007/BF01857897
Peng, X., Lee, S. and Lu, Z. (2020). Employees’ perceived job performance, organisational identification, and pro-environmental behaviors in the hotel industry. International Journal of Hospitality Management, Elsevier, Vol. 90, p. 102632. DOI: https://doi.org/10.1016/j.ijhm.2020.102632
Pierce, J.L., Kostova, T. and Dirks, K.T. (2001). Toward a theory of PO in organisations. Academy of Management Review, Academy of Management Briarcliff Manor, NY 10510, Vol. 26 No. 2, pp. 298–310. DOI: https://doi.org/10.5465/amr.2001.4378028
Podsakoff, N.P., LePine, J.A. and LePine, M.A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis. Journal of Applied Psychology, American Psychological Association, Vol. 92(2), p. 438. DOI: https://doi.org/10.1037/0021-9010.92.2.438
Podsakoff, P.M., MacKenzie, S.B. and Podsakoff, N.P. (2012). Sources of method bias in social science research and recommendations on how to control it. Annual Review of Psychology, Annual Reviews, Vol. 63, pp. 539–569. DOI: https://doi.org/10.1146/annurev-psych-120710-100452
Prentice, R.L., Pettinger, M.B., Jackson, R.D., Wactawski-Wende, J., Lacroix, A.Z., Anderson, G.L., Chlebowski, R.T., et al. (2013). Health risks and benefits from calcium and vitamin D supplementation: Women’s Health Initiative clinical trial and cohort study. Osteoporosis International, Springer, Vol. 24(2), pp. 567–580. DOI: https://doi.org/10.1007/s00198-012-2224-2
Pulakos, E. D., Schmitt, N., Dorsey, D. W., Arad, S., Borman, W. C., & Hedge, J. W. (2002). Predicting AJP: Further tests of a model of adaptability. Human performance, 15(4), 299-323. DOI: https://doi.org/10.1207/S15327043HUP1504_01
Pulakos, E.D., Arad, S., Donovan, M.A. and Plamondon, K.E. (2000). Adaptability in the workplace: development of a taxonomy of AJP. Journal of Applied Psychology, American Psychological Association, Vol. 85(4), p. 612. DOI: https://doi.org/10.1037/0021-9010.85.4.612
Ranaweera, C. and Jayawardhena, C. (2014). Talk up or criticise? Customer responses to WOM about competitors during social interactions. Journal of Business Research, Elsevier, Vol. 67(12), pp. 2645–2656. DOI: https://doi.org/10.1016/j.jbusres.2014.04.002
Rapti, A., Rayton, B.A. and Yalabik, Z.Y. (2017). Employee PO and work WE: a two-study approach. Academy of Management Proceedings, Vol. 2017, Academy of Management Briarcliff Manor, NY 10510, p. 13662. DOI: https://doi.org/10.5465/AMBPP.2017.13662abstract
Rich, B.L., Lepine, J.A. and Crawford, E.R. (2010). Job WE: Antecedents and effects on job performance. Academy of Management Journal, Academy of Management Briarcliff Manor, NY, Vol. 53(3), pp. 617–635. DOI: https://doi.org/10.5465/amj.2010.51468988
Saks, A.M. (2006). Antecedents and consequences of employee WE. Journal of Managerial Psychology, Emerald Group Publishing Limited. DOI: https://doi.org/10.1108/02683940610690169
Sandhya, S. and Sulphey, M.M. (2019). An assessment of contribution of employee WE, psychological contract and psychological empowerment towards turnover intentions of IT employees. International Journal of Environment, Workplace and Employment, Inderscience Publishers (IEL), Vol. 5(1), pp. 22–31. DOI: https://doi.org/10.1504/IJEWE.2019.097186
Sarwar, A. and Muhammad, L. (2020). Impact of organisational mistreatment on employee performance in the hotel industry. International Journal of Contemporary Hospitality Management, Emerald Publishing Limited. DOI: https://doi.org/10.1108/IJCHM-01-2020-0051
Schaufeli, W.B. and Bakker, A.B. (2004). Utrecht work WE scale: Preliminary manual version 1.1. Occupational Health Psychology Unit Utrecht University, pp. 1–60.
Schaufeli, W.B. and Taris, T.W. (2014). A critical review of the JDs-resources model: Implications for improving work and health. Bridging Occupational, Organisational and Public Health, Springer, pp. 43–68. DOI: https://doi.org/10.1007/978-94-007-5640-3_4
Schaufeli, W.B., Bakker, A.B. and Salanova, M. (2006). The measurement of work WE with a short questionnaire: A cross-national study. Educational and Psychological Measurement, Sage Publications Sage CA: Thousand Oaks, CA, Vol. 66(4), pp. 701–716. DOI: https://doi.org/10.1177/0013164405282471
Shimazu, A., Schaufeli, W.B., Kamiyama, K. and Kawakami, N. (2015). Workaholism vs. work WE: The two different predictors of future well-being and performance. International Journal of Behavioral Medicine, Springer, Vol. 22(1), pp. 18–23. DOI: https://doi.org/10.1007/s12529-014-9410-x
Shirom, A. (2011), “Vigor as a positive affect at work: Conceptualising vigor, its relations with related constructs, and its antecedents and consequences”, Review of General Psychology, SAGE Publications Sage CA: Los Angeles, CA, Vol. 15 No. 1, pp. 50–64. DOI: https://doi.org/10.1037/a0021853
Shoss, M. K., Witt, L. A., & Vera, D. (2012). When does AJP lead to higher task performance?. Journal of organisational behavior, Vol. 33(7), 910-924. DOI: https://doi.org/10.1002/job.780
Taris, T.W. (2006). Is there a relationship between BO and objective performance? A critical review of 16 studies. Work & Stress, Taylor & Francis, Vol. 20(4), pp. 316–334. DOI: https://doi.org/10.1080/02678370601065893
Tian, K. and Belk, R.W. (2005), “Extended self and possessions in the workplace”, Journal of Consumer Research, The University of Chicago Press, Vol. 32(2), pp. 297–310. DOI: https://doi.org/10.1086/432239
Tremblay, M.A. and Messervey, D. (2011). The JDs-Resources model: Further evidence for the buffering effect of personal resources. SA Journal of Industrial Psychology, AOSIS Publishing, Vol. 37(2), pp. 10–19. DOI: https://doi.org/10.4102/sajip.v37i2.876
van den Heuvel, M., Demerouti, E., Bakker, A.B. and Schaufeli, W.B. (2010). Personal resources and work WE in the face of change. Wiley Blackwell. DOI: https://doi.org/10.1002/9780470661550.ch7
Van Dyne, L. and Pierce, J.L. (2004), “PO and feelings of possession: Three field studies predicting employee attitudes and organisational citizenship behavior”, Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organisational Psychology and Behavior, Wiley Online Library, Vol. 25(4), pp. 439–459.
Wang, L., Law, K.S., Zhang, M.J., Li, Y.N. and Liang, Y. (2019). It’s mine! PO of one’s job explains positive and negative workplace outcomes of job WE. Journal of Applied Psychology, American Psychological Association, Vol. 104 (2), p. 229. DOI: https://doi.org/10.1037/apl0000337
Yoo, J. and Arnold, T.J. (2016), “Frontline employee customer-oriented attitude in the presence of JDs and resources: The influence upon deep and surface acting”, Journal of Service Research, SAGE Publications Sage CA: Los Angeles, CA, Vol. 19 No. 1, pp. 102–117. DOI: https://doi.org/10.1177/1094670515589956
Zhou, Y., Yang, Y., Shi, T., Song, Y., Zhou, Y., Zhang, Z., & Tang, Y. (2020). Prevalence and demographic correlates of poor sleep quality among frontline health professionals in Liaoning Province, China during the COVID-19 outbreak. Frontiers in Psychiatry, 11, 520. DOI: https://doi.org/10.3389/fpsyt.2020.00520
Zia, M.Q., Bashir, M.A., Mangi, R.A. and Shamsi, A.F. (2021). A person-situation perspective of informal learning: the role of supervisor feedback environment. European Journal of Training and Development, Emerald Publishing Limited. DOI: https://doi.org/10.1108/EJTD-09-2020-0142
Wigert, B. (2022, March 1). Employee burnout: The biggest myth. Gallup.com. Retrieved May 15, 2022, from https://www.gallup.com/workplace/288539/employee-burnout-biggest-myth.aspx
Peck, J., & Shu, S. B. (Eds.). (2018). Psychological ownership and consumer behavior. Springer. DOI: https://doi.org/10.1007/978-3-319-77158-8
Luo, C. Y., Tsai, C. H. K., Su, C. H. J., Kim, H. J., Gao, J. L., & Chen, M. H. (2022). How does hotel employees’ psychological capital promote adaptive performance? The role of change readiness. Journal of Hospitality and Tourism Management, Vol. 51, 491-501. DOI: https://doi.org/10.1016/j.jhtm.2022.05.006
De Lange, A. H., De Witte, H., & Notelaers, G. (2008). Should I stay or should I go? Examining longitudinal relations among job resources and work engagement for stayers versus movers. Work & Stress, Vol. 22(3), 201-223. DOI: https://doi.org/10.1080/02678370802390132
Xia, Q., Yan, S., Zhang, Y., & Chen, B. (2019). The curvilinear relationship between knowledge leadership and knowledge hiding: the moderating role of psychological ownership. Leadership & Organization Development Journal. DOI: https://doi.org/10.1108/LODJ-10-2018-0362
Karatepe, O. M., & Uludag, O. (2008). Role stress, burnout and their effects on frontline hotel employees’ job performance: evidence from Northern Cyprus. International Journal of Tourism Research, Vol. 10(2), 111-126. DOI: https://doi.org/10.1002/jtr.645
Guest, D. E. (2017). Human resource management and employee well‐being: Towards a new analytic framework. Human Resource Management Journal, Vol. 27(1), 22-38. DOI: https://doi.org/10.1111/1748-8583.12139
Kim, S., & Wang, J. (2018). The role of job demands–resources (JDR) between service workers’ emotional labor and burnout: New directions for labor policy at local government. International journal of environmental research and public health, Vol. 15(12), 2894. DOI: https://doi.org/10.3390/ijerph15122894
Khan, F., Yusoff, R. M., & Khan, A. (2014). Job demands, burnout and resources in teaching a conceptual review. World Applied Sciences Journal, Vol. 30(1), 20-28.
Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, Vol. 40(3), 879-891. DOI: https://doi.org/10.3758/BRM.40.3.879
Shahpouri, S., Namdari, K., & Abedi, A. (2016). Mediating role of work engagement in the relationship between job resources and personal resources with turnover intention among female nurses. Applied Nursing Research, 30, 216-221. DOI: https://doi.org/10.1016/j.apnr.2015.10.008
Van Wingerden, J., Derks, D., & Bakker, A. B. (2017). The impact of personal resources and job crafting interventions on work engagement and performance. Human Resource Management, Vol. 56(1), 51-67. DOI: https://doi.org/10.1002/hrm.21758
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International journal of stress management, Vol. 14(2), 121. DOI: https://doi.org/10.1037/1072-5245.14.2.121
Karatepe, O. M., Yavas, U., Babakus, E., & Deitz, G. D. (2018). The effects of organisational and personal resources on stress, engagement, and job outcomes. International Journal of Hospitality Management, Vol. 74, 147-161. DOI: https://doi.org/10.1016/j.ijhm.2018.04.005
Kwon, K., & Kim, T. (2020). An integrative literature review of employee engagement and innovative behavior: Revisiting the JD-R model. Human Resource Management Review, 30(2), 100704. DOI: https://doi.org/10.1016/j.hrmr.2019.100704
Van Dyne, L., & Pierce, J. L. (2004). Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organisational citizenship behavior. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organisational Psychology and Behavior, 25(4), 439-459. DOI: https://doi.org/10.1002/job.249
Degbey, W. Y., Rodgers, P., Kromah, M. D., & Weber, Y. (2021). The impact of psychological ownership on employee retention in mergers and acquisitions. Human Resource Management Review, 31(3), 100745. DOI: https://doi.org/10.1016/j.hrmr.2020.100745
Lesener, T., Gusy, B., & Wolter, C. (2019). The job demands-resources model: A meta-analytic review of longitudinal studies. Work & Stress, 33(1), 76-103. DOI: https://doi.org/10.1080/02678373.2018.1529065
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Muhammad Naveed
This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyright: The Authors
