Investigating Resilience and Performance of Emergent Financial Technology Startups Endorsed by Knowledge Management

Authors

  • Aleena Shuja School of Professional Advancement, University of Management and Technology, Lahore, Pakistan
  • Naveed Yazdani - School of Business and Economics, University of Management and Technology, Lahore, Pakistan
  • Aleema Shuja Lahore Business School, University of Lahore, Lahore, Pakistan

DOI:

https://doi.org/10.31384/jisrmsse/2020.18.1.1

Keywords:

Dynamic capabilities, environmental dynamism, long term performance, organizational resilience, knowledge workers

Abstract

The paper seeks to examine the effect of knowledge management on resilience and performance of emergent financial technology startups (Fintechs) in Lahore, Pakistan through the development of dynamic capabilities when confronted with environmental dynamism. Based on the tentative deductions derived from Dynamic Capability View (DCV)  of emergent financial sector ventures, this paper employs Partial Least Square for Structured  Equation Modeling to investigate these hypotheses. Sample of current cross-sectional study involves empirical analysis performed on primary data assembled from knowledge workers employed in emergent financial technology startups. Knowledge management practices also have a positive impact on the developing dynamic capabilities of the organization. Implementation of effective knowledge management practices results in reconfiguring and advancing the companies’ dynamic competencies under the conditions of dynamism and unexpected changes occurring in the external business environment.  Consequently, fin-techs succeed in accomplishing their goals of spirit, adaptive capacity i.e. increased resilience and escalated performance.

Downloads

Download data is not yet available.

References

Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS Quarterly, 107-136. https://doi.org/10.2307/3250961. DOI: https://doi.org/10.2307/3250961

Ambore, S., Richardson, C., Dogan, H., Apeh, E., & Osselton, D. (2017). A resilient cybersecurity framework for Mobile Financial Services (MFS). Journal of Cyber Security Technology, 1-23. https://doi.org/10.1080/23742917.2017.1386483. DOI: https://doi.org/10.1080/23742917.2017.1386483

Antunes, D., Palma-Oliveira, J. M., & Linkov, I. (2017). Enhancing organizational resilience through risk communication: Basic guidelines for managers. Resilience and Risk, 469-481. Springer, Dordrecht. https://doi.org/10.1007/978-94-024-1123-2_18. DOI: https://doi.org/10.1007/978-94-024-1123-2_18

Armstrong, C. P., & Sambamurthy, V. (1999). Information technology assimilation in firms: the influence of senior leadership and IT infrastructures. Information Systems Research, 10(4), 304–327. https://doi.org/10.1287/isre.10.4.304. DOI: https://doi.org/10.1287/isre.10.4.304

Baru, C., Bhandarkar, M., Nambiar, R., Poess, M., & Rabl, T. (2013). Benchmarking big data systems and the big data top100 list. Big Data, 1(1), 60-64. https://doi.org/10.1089/big.2013.1509. DOI: https://doi.org/10.1089/big.2013.1509

Cachin, C. (2017). Blockchains and consensus protocols: Snake oil warning. Dependable Computing Conference (EDCC), 2017 13th European, 1-2. IEEE. https://doi.org/10.1109/EDCC.2017.36. DOI: https://doi.org/10.1109/EDCC.2017.36

Carayannis, E. G. (2008). Firm evolution dynamics: Towards sustainable entrepreneurship and robust competitiveness in the knowledge economy and society. International Journal of Innovation and Regional Development, 1(3), 235-254. https://doi.org/10.1504/IJIRD.2009.021845. DOI: https://doi.org/10.1504/IJIRD.2009.021845

Carayannis, E. G., Grigoroudis, E., & Stamati, D. (2017). Re-visiting BMI as an Enabler of Strategic Intent and Organizational Resilience, Robustness, and Remunerativeness. Journal of the Knowledge Economy, 1-30. https://doi.org/10.1007/s13132-017-0471-3. DOI: https://doi.org/10.1007/s13132-017-0471-3

Carney, M. (2017). The promise of FinTech–something new under the sun? In speech at the Deutsche Bundesbank G20 Conference on Digitising Finance, Financial Inclusion and Financial Literacy, Wiesbaden, 25.

Christensen, C. M. (1997). Marketing strategy: learning by doing. Harvard Business Review, 75(6), 141-151.

Chowdhury, M. M. H., & Quaddus, M. (2017). Supply chain resilience: Conceptualization and scale development using dynamic capability theory. International Journal of Production Economics, 188, 185-204. https://doi.org/10.1016/j.ijpe.2017.03.020. DOI: https://doi.org/10.1016/j.ijpe.2017.03.020

Chuen, K., & David, L. E. E. (2017). Fintech tsunami: Blockchain as the driver of the fourth industrial revolution. Rertieved from SSRN. https://doi.org/10.2139/ssrn.2998093. DOI: https://doi.org/10.2139/ssrn.2998093

Danneels, E. (2002). The dynamics of product innovation and firm competences. Strategic Management Journal, 23(12), 1095–1121. https://doi.org/10.1002/smj.275 DOI: https://doi.org/10.1002/smj.275

D’Aveni R. A., Gunther R. (2007) Hypercompetition. Managing the dynamics of strategic maneuvering. In: Boersch C., Elschen R. (eds) Das Summa Summarum des Management. Gabler, 83-93. https://doi.org/ 10.1007/978-3-8349-9320-5_8 DOI: https://doi.org/10.1007/978-3-8349-9320-5_8

Das, P., Verburg, R., Verbraeck, A., & Bonebakker, L. (2018). Barriers to innovation within large financial services firms: An in-depth study into disruptive and radical innovation projects at a bank. European Journal of Innovation Management, 21(1), 96-112. https://doi.org/ 10.1108/EJIM-03-2017-0028 DOI: https://doi.org/10.1108/EJIM-03-2017-0028

Davenport, T. H., & Prusak, L. (1998). Working knowledge: How organizations manage what they know. Harvard Business Press.

Duffy, J. (2000). Something Funny Is Happening on the Way to Knowledge Management... Information Management Journal, 34(4), 64.

Ellis, S., Carette, B., Anseel, F., & Lievens, F. (2014). Systematic reflection: Implications for learning from failures and successes. Current Directions in Psychological Science, 23(1), 67-72. https://doi.org/10.1177/0963721413504106. DOI: https://doi.org/10.1177/0963721413504106

Fan, P. S. (2017). Singapore approach to develop and regulate FinTech. Handbook of Blockchain, Digital Finance, and Inclusion, 1, 347-357. https://doi.org/10.1016/B978-0-12-810441-5.00015-4 DOI: https://doi.org/10.1016/B978-0-12-810441-5.00015-4

Galbraith, J. R. (1977). Organization design. Prentice Hall.

Garg, V. K., Walters, B. A., & Priem, R. L. (2003). Chief executive scanning emphases, environmental dynamism, and manufacturing firm performance. Strategic Management Journal, 24(8), 725-744. https://doi.org/10.1002/smj.335 DOI: https://doi.org/10.1002/smj.335

Hall, R., & Andriani, P. (2003). Managing knowledge associated with innovation. Journal of Business Research, 56(2), 145-152. https://doi.org/10.1016/S0148-2963(01)00287-9. DOI: https://doi.org/10.1016/S0148-2963(01)00287-9

Hamel, G., & Valikangas, L. (2004). The quest for resilience. Revista Icade. Revista de las Facultades de Derecho y Ciencias Económicas y Empresariales, (62), 355-358.

Henderson, H. (2017). Fintech: Good and bad news for sustainable finance. Pesquisa & Debate. Revista do Programa de Estudos Pós-Graduados em Economia Política, 28(1) 51.

He, Z. L., & Wong, P. K. (2004). Exploration vs. exploitation: An empirical test of the ambidexterity hypothesis. Organization Science, 15(4), 481-494. https://doi.org/10.1287/orsc.1040.0078. DOI: https://doi.org/10.1287/orsc.1040.0078

Jacobi, R., & Brenner, E. (2018). How large corporations survive digitalization. In Digital Marketplaces Unleashed (pp. 83-97). Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-49275-8_11. DOI: https://doi.org/10.1007/978-3-662-49275-8_11

Jørgensen, S., & Pedersen, L. J. T. (2010). What's the problem? A problem-based approach to the reform of the Norwegian drug rehabilitation sector. European Journal of Social Work, 13(3), 339-357. https://doi.org/10.1080/13691450903403800. DOI: https://doi.org/10.1080/13691450903403800

Kane, G. C., & Alavi, M. (2007). Information technology and organizational learning: An investigation of exploration and exploitation processes. Organization Science, 18(5), 796-812. https://doi.org/10.1287/orsc.1070.0286. DOI: https://doi.org/10.1287/orsc.1070.0286

Kianto, A., Hussinki, H., & Vanhala, M. (2018). The Impact of knowledge management on the market performance of companies. In Knowledge Management in the Sharing Economy, 189-207. Springer, Cham. https://doi.org/10.1007/978-3-319-66890-1_10. DOI: https://doi.org/10.1007/978-3-319-66890-1_10

Mafabi, S., Munene, J., & Ntayi, J. (2012). Knowledge management and organisational resilience. Journal of Strategy and Management. 5(1), 57-80. https://doi.org/10.1108/17554251211200455. DOI: https://doi.org/10.1108/17554251211200455

McAfee, A., Brynjolfsson, E., & Davenport, T. H. (2012). Big data: the management revolution. Harvard Business Review, 90(10), 60-68.

Nickerson, J. A., & Zenger, T. R. (2004). A knowledge-based theory of the firm — the problem-solving perspective. Organization Science, 15(6), 617-632. https://doi.org/10.1287/orsc.1040.0093. DOI: https://doi.org/10.1287/orsc.1040.0093

Nonaka, I., & Takeuchi, H. (1996). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Long Range Planning, 4(29), 592. Https://doi.org/10.1016/0024-6301(96)81509-3. DOI: https://doi.org/10.1016/0024-6301(96)81509-3

Pakistan Software Export Board (2018) Company directory.. Retrieved from: https://pseb.org.pk/app/company_directory.php.

Provost, F., & Fawcett, T. (2013). Data science and its relationship to big data and data-driven decision making. Big Data, 1(1), 51-59. https://doi.org/10.1089/big.2013.1508. DOI: https://doi.org/10.1089/big.2013.1508

Rasmussen, J. (1997). Risk management in a dynamic society: a modelling problem. Safety Science, 27(2), 183-213. https://doi.org/10.1016/S0925-7535(97)00052-0. DOI: https://doi.org/10.1016/S0925-7535(97)00052-0

Ravichandran, T. (2018). Exploring the relationships between IT competence, innovation capacity and organizational agility. The Journal of Strategic Information Systems, 27(1), 22-42. https://doi.org/10.1016/j.jsis.2017.07.002. DOI: https://doi.org/10.1016/j.jsis.2017.07.002

Ravichandran, T., & Liu, Y. (2007). Leadership processes, environmental factors and IT investment strategies. Working Paper. Lally School of Management & Technology, RPI, Troy, NY

Reinmoeller, P., & Van Baardwijk, N. (2005). The link between diversity and resilience. MIT Sloan Management Review, 46(4), 61.

Ricard, L. M., Klijn, E. H., Lewis, J. M., & Ysa, T. (2017). Assessing public leadership styles for innovation: A comparison of Copenhagen, Rotterdam and Barcelona. Public Management Review, 19(2), 134-156. https://doi.org/10.1080/14719037.2016.1148192. DOI: https://doi.org/10.1080/14719037.2016.1148192

Sambamurthy, V., & Subramani, M. (2005). Special issue on information technologies and knowledge management. MIS Quarterly, 1-7. https://doi.org/10.2307/25148665. DOI: https://doi.org/10.2307/25148665

Siegel, A. W., & Schraagen, J. M. (2017). Team reflection makes resilience-related knowledge explicit through collaborative sensemaking: observation study at a rail post. Cognition, Technology & Work, 19(1), 127-142. https://doi.org/10.1007/s10111-016-0400-4. DOI: https://doi.org/10.1007/s10111-016-0400-4

Southwick, F. S., Martini, B. L., Charney, D. S., & Southwick, S. M. (2017). Leadership and resilience. In Leadership Today, 315-333. Springer International Publishing. https://doi.org/10.1007/978-3-319-31036-7_18. DOI: https://doi.org/10.1007/978-3-319-31036-7_18

Starbuck, W. H., & Milliken, F. J. (1988). Challenger: fine‐tuning the odds until something breaks. Journal of Management Studies, 25(4), 319-340. https://doi.org/10.1111/j.1467-6486.1988.tb00040.x. DOI: https://doi.org/10.1111/j.1467-6486.1988.tb00040.x

Starbuck, W. H., & Starbuck, W. H. (2017). Organizational learning and unlearning. The Learning Organization, 24(1), 30-38. https://doi.org/10.1108/TLO-11-2016-0073. DOI: https://doi.org/10.1108/TLO-11-2016-0073

Tangaraja, G., Mohd Rasdi, R., Ismail, M., & Abu Samah, B. (2015). Fostering knowledge sharing behaviour among public sector managers: a proposed model for the Malaysian public service. Journal of Knowledge Management, 19(1), 121-140. https://doi.org/10.1108/JKM-11-2014-0449. DOI: https://doi.org/10.1108/JKM-11-2014-0449

Teece, D. J. (2010). Business models, business strategy and innovation. Long Range Planning, 43(2), 172-194. https://doi.org/10.1016/j.lrp.2009.07.003. DOI: https://doi.org/10.1016/j.lrp.2009.07.003

Teece, D. J. (2007). Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance. Strategic Management Journal, 28(13), 1319-1350. https://doi.org/10.1002/smj.640. DOI: https://doi.org/10.1002/smj.640

Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509-533. https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z. DOI: https://doi.org/10.1002/(SICI)1097-0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z

Tsang, E. W., & Zahra, S. A. (2008). Organizational unlearning. Human Relations, 61(10), 1435-1462. https://doi.org/10.1177/0018726708095710. DOI: https://doi.org/10.1177/0018726708095710

Tushman, M. L., & O'Reilly III, C. A. (1996). Ambidextrous organizations: Managing evolutionary and revolutionary change. California Management Review, 38(4), 8-29. https://doi.org/10.2307/41165852. DOI: https://doi.org/10.2307/41165852

Van Buren, M. E. (1999). A yardstick for knowledge management. Training & Development, 53(5), 71-78.

Wang, N., Liang, H., Zhong, W., Xue, Y., & Xiao, J. (2012). Resource structuring or capability building? An empirical study of the business value of information technology. Journal of Management Information Systems, 29(2), 325–367.https://doi.org/10.2753/MIS0742-1222290211. DOI: https://doi.org/10.2753/MIS0742-1222290211

Wu, W. L., Wu, W. L., Lee, Y. C., & Lee, Y. C. (2017). Empowering group leaders encourages knowledge sharing: integrating the social exchange theory and positive organizational behavior perspective. Journal of Knowledge Management, 21(2), 474-491. https://doi.org/10.1108/JKM-08-2016-0318. DOI: https://doi.org/10.1108/JKM-08-2016-0318

Yahya, S., & Goh, W. K. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management. 6(5), 457-468. https://doi.org/10.1108/13673270210450414. DOI: https://doi.org/10.1108/13673270210450414

Zammuto, R. F., Griffith, T. L., Majchrzak, A., Dougherty, D. J., & Faraj, S. (2007). Information technology and the changing fabric of organization. Organization Science, 18(5), 749-762. https://doi.org/10.1287/orsc.1070.0307. DOI: https://doi.org/10.1287/orsc.1070.0307

Downloads

Published

2021-06-30

How to Cite

Shuja, A., Yazdani, N., & Shuja, A. (2021). Investigating Resilience and Performance of Emergent Financial Technology Startups Endorsed by Knowledge Management. JISR Management and Social Sciences & Economics, 18(1), 1–13. https://doi.org/10.31384/jisrmsse/2020.18.1.1

Issue

Section

Original Articles