Business Process Re-Engineering: Phases and Change Methodologies

Abstract

Business Process Re-engineering (BPR) does not merely represent change — it means dramatic change. BPR necessitates a complete change in organizational structures, management systems, employee responsibilities and performance measurements, incentive systems, skill development, and the use of Information Technology (IT). It affects every single aspect of doing business. At one level, BPR can be regarded as the difference between complete failure and enviable success. The following discussion includes the methods commonly employed by BPR experts and optional activities proposed by management consulting firms. BPR methods, procedures, and tasks are being identified to assist those organizations that are determined to face the unique challenges facing their respective industry, people and culture.